Frequently asked questions
Orders
How do pre-orders work?
Payment is processed upon order placement. Please note that pre-orders are final and cannot be modified or cancelled, including adjustments to shipping details. Shipping and delivery may vary depending on your location and items.
Can I change or cancel my order?
Once an order is placed, it cannot be cancelled or changed.
Are any purchases final sale?
Yes. All purchases are final.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
For exchanges in any case contact us directly at fortunefortyfour@gmail.com.
Can I combine separate orders into a single shipment?
We are not able to combine multiple orders into a single shipment.
Why was my order canceled?
If we need to cancel your order due to lack of product availability, we will notify you by email and will refund the amount charged immediately. Please note that it may take up to 10 business days to process.
Shipping
When will my order ship?
Standard processing time for orders is 2-5 business days. Orders placed after 10:00 AM PST may be processed the following business day.
Processing and shipping times may increase during specific collection launches, holidays, and other peak seasons.
How long will it take to receive my order?
Orders can take up to 3-7 business days to arrive once they leave our distribution center. For pre-orders an additional 7-10 business days may be required conditionally.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Can I change my shipping address after I place my order?
Once an order is placed we cannot change the shipping address or shipping method. Please double check your shipping information before submitting your order.
Can I ship to a PO Box or APO/FPO address?
Please be advised that shipments to P.O. boxes and APO/FPO addresses are not supported.
Where are your products manufactured?
Our products are manufactured in China. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Will I have to pay any customs fees, import taxes, or duties?
For international orders, the total amount paid at checkout includes applicable customs duties and taxes for select countries. However, please note that international orders may be subject to sales tax, import duties, and customs charges determined by the receiving country. For further information, we recommend contacting your local customs office.
How much does international shipping cost?
International shipping rates vary by location and the estimated weight of your package. Shipping costs will be calculated during checkout.
What should I do if my package arrives damaged or open?
Inform our customer support team at fortunefortyfour@gmail.com, providing details and photographic evidence. We will then work to facilitate a resolution.
What happens if my package can't be delivered or is returned?
If a package can't be delivered due to incorrect information, it will be returned, and reshipment fees will apply.
For failed delivery attempts, the recipient is responsible for managing the delivery after the shipment has left our facility.
Refused international deliveries will be returned at the customer's expense. Packages held at international customs for 30 days are considered abandoned and are not eligible for refunds or exchanges.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover), Paypal and ShopPay. We also offer mobile payment options through Amazon Pay, Apple Pay and Google Pay.
My transaction is not being processed. What should I do?
For the security of our shoppers, our checkout process includes fraud protection measures. If you encounter a "TRANSACTION CANNOT BE PROCESSED" error message, please contact your bank to authorize the transaction.
When will my card be charged?
Once your order has been placed, your card will be charged according to the amount and currency of your order, including any applicable taxes and shipping fees.
Contact
How can I contact you?
You can send an email to fortunefortyfour@gmail.com or fill out the form on the Contact Page.